How will I be refunded?

1. Refund Eligibility

• Refunds are processed for canceled orders, returns, or any other situation where you are eligible for a refund based on our Return & Refund Policy.

2. Payment Method

• Refunds will be issued to the original payment method you used during checkout. This could be:
  • Credit/Debit Card
  • M-PESA
  • Bank Transfer
  • Other available payment methods

3. Refund Processing Time

• Once your refund is approved, the processing time will depend on your payment method:
  • Credit/Debit Cards: Refunds typically take 3–7 business days to appear on your account.
  • M-PESA: Refunds are usually processed within 24–48 hours.
  • Bank Transfers: These may take 5–10 business days, depending on your bank.

4. Partial Refunds

• In some cases, if only part of your order is canceled or returned, you’ll receive a partial refund based on the value of the returned items.

5. Refund Confirmation

• Once your refund has been processed, you’ll receive a refund confirmation email or SMS to notify you of the completed transaction.

Need Help?

If you haven’t received your refund within the expected time frame or have any questions, please reach out to our customer support team