Refunds and Disputes

If you’re eligible for a refund due to a canceled order, faulty product, or any other reason, here’s how we’ll process it:

Refund Method: Refunds will be issued to the original payment method used during checkout. This could be via credit/debit card, M-PESA, or other available payment methods.
Processing Time:
- Credit/Debit Cards: Refunds typically take 3–7 business days to appear on your account.
- M-PESA: Refunds usually process within 24–48 hours.
- Bank Transfers: Refunds may take 5–10 business days, depending on your bank.
Partial Refunds: If only part of your order is canceled or returned, you’ll receive a partial refund based on the value of the returned items.
Refund Confirmation: Once processed, you’ll receive a confirmation email or SMS to notify you that the refund has been issued.

If you are unhappy with your order or feel that there is an issue that needs to be resolved, we encourage you to follow these steps:

Contact Customer Support: Reach out to our customer support team at [Insert Contact Information] as soon as possible. Provide the following details:
- Your order number
- A description of the issue or dispute
- Any supporting documents or photos (if applicable)
Resolution Process: Our customer support team will assess the situation and work with you to find an appropriate solution. This could include:
- A replacement if the product is faulty or damaged.
- A refund if the issue cannot be resolved to your satisfaction.
Escalation: If the issue cannot be resolved through our customer support team, you may escalate the matter to higher management or dispute resolution authorities, depending on the nature of the problem.

Refunds will not be issued for items that have been used, opened, or damaged by the customer after delivery.
Please ensure you contact us promptly if there are any issues to ensure quick resolution.

If you have any questions or need help with the refund or dispute process, please don’t hesitate to reach out to our support team

Fees & billing